NEWS

2020.06.25

Reopen of Oriental Hotel Kyoto Rokujo

We are pleased to announce that we will reopen the entire property on July 1st.

We apologize for the inconvenience that closure may have caused our guests, and wish to express our utmost thanks for the encouragement, support and understanding we have received from everyone.

We are looking forward to you visiting our hotel.


2020.06.04

Heightened Safety and Hygiene Measures

At our group hotels, the safety and security of our guests and colleagues remain our key priority.
While we are all learning to adapt to the ‘new normal’ guidelines set by the government, in an effort to prevent the spread of COVID-19,
we would like to inform you that we are also implementing heightened safety and hygiene measures as follows:

 

1. Ventilation

 We are ventilating rooms and public areas frequently and as much as possible.

 

2. Prevention of contact infection

 We have increased the cleaning and disinfection of contact surfaces in guestrooms, including television remote controls, toilet flush handles, door and window handles, water faucet handles and other surfaces.
 We have increased the regular cleaning and disinfection of contact surfaces in public areas, including public door handles, elevator control buttons, escalators and other general public areas.
 We have installed additional hand sanitizer stations and are stressing the importance of good hand hygiene procedures for guests.
 We have changed our housekeeping policy and will only clean a guestroom upon request.
 We have implemented additional food safety procedures in all of our restaurants and banquet facilities including replacing tongs when needed and providing gloves if guests wish to wear them.

 

3. Prevention of splash infection
 We are observing a “social distance” of one to two meters and all colleagues wear a mask during services.

 

4. Prevention for colleagues

 We have provided education on the risk of the coronavirus infection and have trained all colleagues to use the disinfectants safely and correctly.
 Colleagues are required to sanitize their hands properly before entering the hotel building or engaging in their work.
 Staff should wear a mask during their commute to work.
 We maintain a record of the health status of all colleagues.

2020.05.20

Announcement of temporary closure of the hotel

Thank you for your valued patronage of Oriental Hotel Kyoto Rokujo.

Due to expansion of infection of COVID-19(Corona virus), for the safety and health of guests and

employees, we have been closing our hotel until end of May.

We want to let you know that we have extended the dates until 30 June. We look forward to returning to normal operations and staffing levels as soon as possible,

Thank you very much for your understanding.

 

Temporary closure period: 1st May.2020 - 30s Jun.2020

 


Contacts during the hotel closure: 075- 343- 8111

Reception time: 10:001700

2020.04.21

Temporary Closure of Oriental Hotel Kyoto Rokujo

Dear Valued Customers,

In response to the Japanese government’s requests for self-restraint and social distancing to prevent the spread of Coronavirus (COVID-19), we have made a difficult decision to temporarily close the Oriental Hotel Kyoto Rokujo We apologize for any inconvenience this may cause you, but the safety and health of our valued guests and employees are our utmost importance. We sincerely appreciate your kind understanding and cooperation.

Period of Closure:

May 1, 2020(Fri) -May 31, 2020(Sun) or beyond

* Please check our website for updates on the reopening date of the hotel.


  • Cancellations for Reservations

For reservations of stays until Sunday, May 31, 2020, including reservations with restrictions such as non-changeable, you can change or cancel your reservations until 24 hours prior to your scheduled arrival date without cancellation fee or penalty as stipulated in the terms and conditions.

Stays

  • Reservations through the hotel official website or by telephone

We will contact the guests with existing reservations individually to inform you of the hotel closure. In the unlikely event that we were unable to contact you, please note that we will cancel your reservation accordingly. No cancelling action will be required by guests.

  • Reservations through travel agencies

We have already informed travel agencies of the hotel closure. For cancellations, please contact your travel agent directly. We sincerely apologize for inconvenience.

  • Reservations through online travel agencies (Expedia, Booking.com etc.)

We have already informed travel agencies of the hotel closure. For cancellations, please complete your cancellation on the website you booked through. We sincerely apologize for inconvenience.

Our employees are committed to taking any actions to prevent the spread of Coronavirus (COVID-19). We sincerely pray for your safety and the end of this unprecedented situation, and hope to see you all again soon.

Sincerely,

General Manager


Contacts during the hotel closure: 075- 343- 8111

Reception time: 10:001700

Inquiries / Requests