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2020.04.21

Temporary Closure of Oriental Hotel Kyoto Rokujo

Dear Valued Customers,

In response to the Japanese government’s requests for self-restraint and social distancing to prevent the spread of Coronavirus (COVID-19), we have made a difficult decision to temporarily close the Oriental Hotel Kyoto Rokujo We apologize for any inconvenience this may cause you, but the safety and health of our valued guests and employees are our utmost importance. We sincerely appreciate your kind understanding and cooperation.

Period of Closure:

May 1, 2020(Fri) -May 31, 2020(Sun) or beyond

* Please check our website for updates on the reopening date of the hotel.


  • Cancellations for Reservations

For reservations of stays until Sunday, May 31, 2020, including reservations with restrictions such as non-changeable, you can change or cancel your reservations until 24 hours prior to your scheduled arrival date without cancellation fee or penalty as stipulated in the terms and conditions.

Stays

  • Reservations through the hotel official website or by telephone

We will contact the guests with existing reservations individually to inform you of the hotel closure. In the unlikely event that we were unable to contact you, please note that we will cancel your reservation accordingly. No cancelling action will be required by guests.

  • Reservations through travel agencies

We have already informed travel agencies of the hotel closure. For cancellations, please contact your travel agent directly. We sincerely apologize for inconvenience.

  • Reservations through online travel agencies (Expedia, Booking.com etc.)

We have already informed travel agencies of the hotel closure. For cancellations, please complete your cancellation on the website you booked through. We sincerely apologize for inconvenience.

Our employees are committed to taking any actions to prevent the spread of Coronavirus (COVID-19). We sincerely pray for your safety and the end of this unprecedented situation, and hope to see you all again soon.

Sincerely,

General Manager


Contacts during the hotel closure: 075- 343- 8111

Reception time: 10:001700

Inquiries / Requests